We want you to feel great about trying our products! That's why we offer a simple, risk-free 30-day period to try your first bottle. If you're not completely satisfied for any reason, you can get a full refund.

How to request a refund

1. Call Us Toll Free: Contact our customer support team to let us know you want a refund.
   
   +1 800 564 1408
   
   Hours:
   Monday-Friday: 9am - 8pm EST
   Saturday - Sunday: Closed
   
   Or emailing support@livarcticessentials.com.
   
   
2. Get a Label: We will provide you with a Return Shipping Label that includes tracking.
   
   
3. Ship It: Send the product back to our warehouse using the provided label.

Important: We can only process refunds for returns that use our official Return Shipping Label. Your refund will be processed once we receive your return at our warehouse.

1-Month supply order

• What to Return: The product (opened or unopened).
• Refund Amount: A full refund of the purchase price, minus shipping and handling (s/h).
• Deadline: Must be returned within 30 days of receiving your product.

3- or 6-month supply order

• What to Return: The rest of your supply must be returned unopened, with the neck seal intact. (You get to try and keep the first bottle).
• Refund Amount: A full refund for the product price of the unopened bottles, minus shipping and handling (s/h).
• Deadline: Must be returned within 30 days of receiving your product.

Note on Multi-Month Orders: If you return a multi-month supply, but some of the extra bottles (beyond the first one you keep) are not unopened, your refund will be adjusted (prorated) based on the number of unopened bottles we receive.