FAQ
What is the 30-Day Money-Back Guarantee?
We want you to feel great about trying our products! Liv Arctic Essentials offers a simple, risk-free 30-day period to try your first bottle. If you are not completely satisfied for any reason, you are eligible for a full refund of the purchase price.
How do I request a refund?
To ensure your refund is processed correctly, please follow these three steps:
- Contact Us: Reach out to our support team via phone at +1 800 564 1408 (Mon–Fri: 9am – 8pm EST) or email us at support@livarcticessentials.com.
- Get a Label: We will provide you with an official Return Shipping Label that includes tracking.
- Ship It: Send the product back to our warehouse using the provided label.
Important: We can only process refunds for returns that use our official Return Shipping Label. Your refund will be issued once the return is received at our warehouse.
How can I order product?
The best way to order is through this website.
How do I know which product is right for me?
We have detailed product information on each product page that will help you learn which product is right for you. Many of our customers find that multiple Liv products are beneficial for them. Each of Liv’s products can be used as standalone or in combination.
Where do you ship to?
We ship to all 50 states in the USA.
How long does it take to receive my product?
Typical shipping time is 3-5 business days.
What can I do If I have an issue with my order or need to speak to someone?
Please call us at 1-800-564-1408. We have trained product experts who are happy to help. Hours of operation for our customer care department are Monday – Friday 9am-8pm EST. You can also email us 24/7 at support@livarcticessentials.com.
How do I manage my subscription or speak to someone about my subscription?
Please call us at 1-800-564-1408. We have trained product experts who are happy to help. Hours of operation for our customer care department are Monday – Friday 9am-8pm EST. You can also email us 24/7 at support@livarcticessentials.com.
Are Liv products clinically tested?
Yes. All Liv products are tested twice! All raw materials and finished products are tested in a state-of-the-art ISO 17025 accredited laboratory.
Do I need to take Liv products with food?
We recommend Liv products be taken with water and preferably with a meal.
What is the shelf life on Liv products?
Most product Liv products have a minimum 24 month shelf life, but please check the specific product for details.
Where does Liv manufacture its products?
Liv manufactures its products in New York, USA. Liv products are manufactured at a NSF, ISO accredited and GMP-certified facilities.